Assistance

Full attention for the customer

"The customer is not an interruption of our job, but it is its purpose", in this context Idrobase arises in respect of customers, always full of proposal, it listens to suggestions, criticisms and points of view. In addition, during both the sales and service phases, it is essential the direct relationship without intermediaries.

We manage our clients from 82 countries all over the world, directly at our headquarter, without the use of subsidiaries or agents thus enabling us to do it quicker, with more efficiency and effectiveness in response to several requests and handling, in some cases, one contact via video conference “one to one”.

All our products, then, are guaranteed by a network service called “Guaranteed Repairer”: highly specialized technicians who, through innovative methods and using only qualitative parts, are able to repair any high pressure washer, humidification system, fogging system, or another product having the Idrobase brand.